Patient Support Specialist

Role: Patient Support Specialist

Location: Whippany, New Jersey, 07981 onsite all 5 days

Duration: 5 to 6+ Months contract (40 hours per week) highly possible for extension

shift time: 10 AM to 6:30 PM OR 11:30 AM-8 PM

Interview: Glider test

"The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client’s copay assistance programs. This individual is part of a highly concierge ‘white glove’ service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs. This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement.

What You will Do:

•   Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Based on volume, may also process claims and/or may answer phones.

•   Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.

•   Performs other assignments as needed.

•   May be asked to assist other departments as needed with an administrative task (mail sort and/or claims processing)