Experienced Customer Service Representative – Remote (Kenya)

Company: Quest Developers LLC

Location: Kenya – 100% Remote (Work From Home)

Employment Type: Full-Time

Experience Level: Experienced / Mid-Level

Experience Required: Minimum 3 years

Compensation: USD $400-$500 per month (depends on experience)

Work Schedule: Full-time, aligned with US business hours

About the Company

Quest Developers LLC is a US-based company providing remote customer support and business operations services to American businesses. We are expanding our international team and seeking highly experienced, motivated, and dependable customer service professionals based in Kenya.

We offer the opportunity to work with US-based business operations in a professional, performance-driven remote environment.

Position Overview

We are seeking an experienced Customer Service Representative with excellent English communication skills, strong problem-solving abilities, and a proven track record of delivering exceptional customer experiences.

The ideal candidate will have prior experience supporting US or other international customers, preferably within a Business Process Outsourcing (BPO), contact center, or remote customer support environment.

This position requires professionalism, independence, reliability, and the ability to handle customer interactions confidently and efficiently.

Key Responsibilities

• Handle inbound customer inquiries through phone, email, and live chat.
• Deliver professional, courteous, and efficient customer service.
• Resolve customer concerns, troubleshoot issues, and escalate complex cases appropriately.
• Maintain accurate customer records using CRM and ticketing systems.
• Meet established performance targets, including quality assurance, customer satisfaction, attendance, and productivity.
• Follow client-specific procedures, security policies, and confidentiality requirements.
• Collaborate effectively with remote supervisors and team members.

Minimum Qualifications

• At least 3 years of professional customer service experience.
• Previous experience in a BPO, contact center, or international customer support environment.
• Excellent spoken and written English, with clear pronunciation and strong listening skills.
• Experience handling customer interactions over the phone.
• Proficiency with computers, CRM platforms, and online communication tools.
• Strong multitasking, problem-solving, and conflict-resolution abilities.
• Ability to work US business hours, including evenings or overnight shifts in Kenya.
• Proven ability to work independently with minimal supervision.

Preferred Qualifications

• Previous experience supporting US-based customers.
• Familiarity with Zendesk, Salesforce, Freshdesk, or similar CRM systems.
• Experience in financial services, e-commerce, telecommunications, or technical support.
• Previous remote work experience.
• Strong technical troubleshooting skills.

Remote Work Requirements

Applicants must have:

• A reliable Windows 11 computer with sufficient performance for business applications.
• Stable, high-speed internet with a wired Ethernet connection.
• A professional USB headset with microphone and a working webcam.
• A quiet, private, distraction-free workspace.
• Reliable electricity, preferably with backup power.
• Availability for scheduled video meetings, training, and quality monitoring.

What We Offer

• Competitive monthly compensation.
• Long-term remote employment opportunities.
• Exposure to US business operations and international customer service standards.
• Professional training and ongoing operational support.
• Opportunities for career advancement based on performance and business needs.
• A collaborative and supportive international team.

Application Instructions

Interested candidates should submit:

1. An updated CV highlighting relevant customer service experience.
2. A brief description of previous international or US customer support experience.
3. Details of their home internet connection and remote work equipment.
4. Their availability to work US business hours.

Shortlisted candidates will be invited to participate in an English communication assessment, a virtual interview, and a practical customer service evaluation.

Quest Developers LLC is an equal opportunity employer. Hiring decisions are based on qualifications, experience, skills, and job-related requirements.