Key Responsibilities

• Develop and implement F&B training programmes and SOPs.
• Conduct training for new and existing staff.
• Train and coach Restaurant Managers, Supervisors and outlet teams.
• Ensure all outlets follow company SOPs and service standards.
• Conduct regular outlet visits, coaching and training assessments.
• Identify training needs and provide refresher training where required.
• Develop training materials, checklists and competency assessments.
• Support new outlet openings and new product launches.
• Develop and manage the training calendar and training records.
• Monitor training effectiveness and prepare training reports.
• Work closely with the Operations team to improve staff performance and service quality.