Key Responsibilities

• Manage daily service operations and workflow.

• Oversee CRM, AI tools and digital platforms.

• Develop and improve operational processes and Standard Operating Procedures (SOPs).

• Manage supplier performance and service quality.

• Oversee member billing, reporting and administration.

• Monitor operational performance and recommend improvements.

• Ensure compliance with governance and operational standards.

• Identify opportunities to use technology and automation to improve efficiency.

• Support the effective implementation and use of operational systems and tools.

• Work closely with the CEO and the Management team on operational priorities and improvements.

The ideal candidate will have:

• A Bachelor's degree in Operations, Information Systems, Business or a related field.

• 5–8 years' experience in operations, service delivery, technology-enabled businesses or a related environment.

• Strong analytical and organizational skills.

• Strong project management and process improvement capabilities.

• Good understanding of CRM and digital platforms.

• An interest in AI, automation and technology-driven business improvement.

• Strong attention to detail and a structured approach to work.

• Good problem-solving and decision-making skills.

• The ability to manage multiple priorities and work effectively in a fast-paced environment.

• Strong communication and stakeholder-management skills.

Success in this role will be reflected in the smooth running of their operations, effective use of technology, strong supplier performance, accurate administration and continuous improvement of the processes that support an excellent member experience.

The successful candidate will be expected to bring a practical, solutions-focused approach and identify opportunities to make the business more efficient as it grows.

Why Consider This Opportunity?

This is an opportunity to join our client at an exciting stage of their growth and contribute directly to the development of its operational and technology capabilities. The successful candidate will work closely with the Management team and will have the opportunity to contribute ideas, improve processes and help build the systems and operational standards that will support the company's growth.

Our client is committed to creating a working environment where talented people can thrive, grow and bring their very best to their work. The company values initiative, integrity, accountability, collaboration and a willingness to continuously improve.