Operations Officer

Responsibilities:

Driver and Financial Oversight:

• Ensure all drivers are up to date with financial obligations to the company
• Implement and monitor systems to track driver payments and outstanding balances
• Work closely with bus coordinators to follow up on defaults

Repossession Management:

• Oversee and execute the repossession of buses in line with company policies and procedures
• Maintain a fair but firm approach in repossession cases, prioritizing asset recovery and documentation

Legal and Law Enforcement Liaison:

• Act as the key point of contact for legal matters related to drivers and leased vehicles
• Collaborate with the company’s legal team on cases involving breach of contract, defaults, or asset recovery
• Liaise with law enforcement authorities and provide necessary support in cases involving police or court intervention
• Ensure all legal processes are properly documented and followed

Vehicle Import & Quality Control:

• Coordinate with import partners to schedule timely pickup of newly imported buses
• Conduct thorough inspections of all vehicles upon arrival to confirm their condition and roadworthiness
• Coordinate and communicate with site manager to ensure condition of bus before given to new driver

Operational Coordination & Reporting:

• Develop and implement operational procedures to optimize fleet performance and reduce risks
• Maintain accurate records of all vehicle handovers, repossessions, and legal interactions
• Prepare regular reports for senior management on operational performance, incidents, and compliance

Requirements:

• A minimum of a Bachelor's degree in Business Administration, Transport Management, Logistics, or related field
• Proven experience in fleet operations, logistics, or transport management (experience in a leasing company is a strong advantage)
• Solid understanding of vehicle repossession procedures and legal compliance
• Experience working with law enforcement and legal teams
• Strong leadership and conflict resolution skills
• Excellent organizational and problem-solving abilities
• Ability to work under pressure and handle sensitive situations with discretion
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office and fleet management software
• Valid driver’s license and willingness to travel when needed
• Experience in the automotive or public transport industry
• Knowledge of local transport regulations and commercial vehicle operations