- Operations Manager
- Recruitment Machines
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- Operations Manager
- Recruitment Machines
- Lilongwe
- Full time
- Free
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- Job Description
- OVERVIEW
Our client, an innovative company in the event technology and digital marketplace sector, is looking for an experienced Operations Manager to lead the day-to-day operations of its growing event management platform. This role is ideal for a strategic, tech-savvy professional with strong leadership skills who can oversee platform operations, drive customer satisfaction, build strategic partnerships, and support the growth of a fast-paced digital business.
- COMPENSATION: MK 800,000 (Gross)
- KEY RESPONSIBILITIES
Overseeing platform operations and quality control.
Managing service provider onboarding and verification.
Supervising customer support and conflict resolution.
Monitoring platform performance.
Developing operational procedures.
Building strategic partnerships.
Collaborating with sales and marketing teams to grow the platform.
Ensuring compliance with relevant regulations.
Leading continuous process improvements.
- Requirements
- KEY REQUIREMENTS
Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree is an added advantage).
Minimum of 3–5 years' experience in operations management, preferably within a technology company, digital platform, or marketplace business.
Proven experience managing teams and customer-facing operations.
Strong leadership, analytical, and problem-solving skills.
Excellent communication and stakeholder management abilities.
Tech-savvy with experience using digital tools and online platforms.
Strong understanding of operational planning, quality assurance, and process improvement.
High integrity, reliability, and ability to work in a fast-paced environment.
Added Advantages:
Experience within the events industry or digital marketplace businesses.
Knowledge of digital payment systems and online platform operations.
Experience managing service provider onboarding and verification.
Understanding of regulatory and compliance requirements for digital businesses.
- WHAT IS OFFERED
Competitive remuneration package.
Opportunity to lead operations for an innovative digital platform.
Career growth within a fast-growing technology business.
Collaborative and dynamic working environment.