Responsibilities:

• Oversee the overall operational activities of the organisation across all business units, including paid and free training, counselling sessions, community engagements, events and resource centre operations.
• Supervise and provide direction to the project manager, client management executive, executive assistant and other job functions within the institute.
• Ensure that all programs, events and organisational activities are properly planned, coordinated, executed and documented.
• Develop and implement operational systems, processes and standards to improve efficiency and service delivery.
• Coordinate internal workflow across teams to ensure proper communication, accountability and timely delivery of tasks.
• Monitor the execution of training calendars, event plans, client communication processes and CEO support activities.
• Review operational plans and provide approvals, guidance, and escalation support where necessary.
• Track performance across the operational team and support the development of individual teh team KPIs.
• Ensure that all organisational activities are aligned with budget, timeline and quality expectations.
• Identify operational gaps, recommend improvements and support continuous process optimisation.
• Ensure proper coordination between the institutes. business units and the NGO arm where applicable.
• Support crisis management and resolve operational bottlenecks as they arise.
• Prepare and present operational updates and reports to senior leadership as required.
• Ensure compliance with internal policies, standard procedures and any applicable legal and regulatory requirements.
• Support the planning and execution of strategic organisational activities and special projects.

Requirements:

• BSc in Business Administration or related field
• 4 years of experience in operations or project management.
• Excellent communication, report writing skills.
• Problem-solving skills.