Operations Coordinator

Job Summary

MsosiExpress is seeking a highly organised, proactive and results-oriented Operations Coordinator to oversee and coordinate daily operational activities. The successful candidate will play a central role in ensuring smooth coordination between restaurants, delivery riders, customers and internal teams.

The role involves monitoring order fulfilment, coordinating delivery operations, supporting merchant relationships, resolving operational challenges and ensuring that service delivery meets established performance standards.

We are looking for someone with strong organisational, communication, problem-solving and coordination skills who can work effectively in a fast-paced, technology-driven environment.

Key Responsibilities

1.    Coordinate and monitor daily food delivery operations to ensure efficient order fulfilment.

2.    Coordinate communication between restaurants, delivery riders, customers and internal management.

3.    Monitor incoming orders, preparation progress, rider assignments and delivery status.

4.    Support the onboarding, engagement and operational management of restaurant partners.

5.    Monitor rider availability, attendance, performance and delivery activities.

6.    Identify operational bottlenecks and implement practical solutions to improve efficiency.

7.    Handle operational escalations, delayed orders, delivery challenges and customer complaints.

8.    Prepare daily, weekly and monthly operational performance reports.

9.    Monitor key operational indicators, including order fulfilment rates, delivery times, cancellations and customer satisfaction.

10. Ensure compliance with company operational procedures and service standards.

11. Maintain accurate operational records and documentation.

12. Work closely with management to identify opportunities for process improvement and business growth.

Qualifications and Experience

• Minimum, Diploma in Business Administration, Logistics and Supply Chain Management, Operations Management, Transport Management or a related field.
• At least 1–2 years of relevant experience in operations coordination, logistics, dispatch, fleet management, customer service or a related role.
• Experience in food delivery, e-commerce, courier services or the hospitality industry will be an added advantage.
• Good computer skills, particularly Microsoft Excel, Google Sheets and digital reporting tools.
• Experience using operational management systems or mobile applications is an advantage.

Required Skills and Competencies

• Strong organisational and coordination skills.
• Excellent verbal and written communication.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple tasks and competing priorities.
• Good customer service and stakeholder management skills.
• Attention to detail and accuracy in reporting.
• Ability to work independently and within a team.
• High levels of accountability, professionalism and integrity.
• Ability to work effectively in a fast-paced operational environment.

Performance Expectations

The successful candidate will be expected to contribute to measurable improvements in:

• Timely order processing and fulfilment.
• Efficient restaurant and rider coordination.
• Reduction of order cancellations and delivery delays.
• Operational issue resolution.
• Merchant and customer satisfaction.
• Accuracy and consistency of operational reporting.

Application Instructions

Interested and qualified candidates should submit their updated CV, a brief cover letter and relevant academic or professional qualifications through Saplic or the official MsosiExpress career link

Application Deadline: 07/11/2026

Only shortlisted candidates will be contacted.

MsosiExpress is an equal-opportunity employer committed to building a professional, accountable and performance-driven team.