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Early Hr Consultants ↗

Publishing company

Loans and Collection Officer

📍 Nairobi 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Administration and Office

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Minimum Experience

1 year

Application Deadline

📅 31/12/2026

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Job Description

Diploma

Market the loan portfolio products to the target clients, converting potential leads into customers, updating the marketing feedback track via Google, on a daily basis
Evaluate the credit-worthiness of applicants through interviews and financial analysis.
Process and verify loan applications, ensuring accuracy and completeness of all required documentation.
Determine relevant risk factors and establish appropriate debt repayment plans.
Clearly justify loan approval or rejection decisions and prepare corresponding reports.
Send customer financial statements for MPESA/banks to the Verification Department for affordability checks.
Respond to client inquiries, providing clear and accurate information about loan products, eligibility criteria, and terms.
- Counsel clients on loan policies, repayment responsibilities, and available options.
- Maintain a strong knowledge base of all loan products and services offered by the organization.
- Build long-term, trusting relationships with clients to ensure loyalty and satisfaction.
Portfolio Management
- Document all client interactions and follow-up actions in the loan origination system.
- Monitor loan performance and flag potential issues for timely resolution.
- Ensure compliance with all applicable regulations, lending policies, and internal guidelines.
- Operate in accordance with established key performance indicators (KPIs) and contribute to overall branch targets.
Business Development & Cross-Selling
- Identify client needs and offer suitable loan products accordingly.
- Suggest alternative financing channels or products to meet client goals.
- Develop referral networks and promote loan services to new and existing customers.