Loan Recovery Officer

Responsibilities:

• Follow up with customers to ensure timely repayment of loans.
  
• Contact customers with overdue loans through phone calls, emails, WhatsApp messages, and physical visits where necessary.
  
• Negotiate repayment plans with customers and encourage prompt settlement of outstanding loans.
  
• Monitor overdue loan accounts and keep accurate recovery records.
  
• Escalate difficult or unresolved recovery cases to management.
  
• Prepare daily, weekly, and monthly recovery reports.
  
• Ensure all recovery activities comply with company policies and regulatory requirements.
  
• Build and maintain positive relationships with customers while recovering outstanding loans.
  
• Support sales and marketing activities by identifying opportunities to onboard new customers.
  
• Meet assigned recovery and performance targets.
  
• Carry out any other duties assigned by management.
  

Requirements:

• Minimum of an HND in finance, banking, business administration, marketing, economics, or a related field.
  
• Minimum of 1 year of experience in loan recovery, debt collection, sales, or marketing.
  
• Previous experience handling loan recovery is mandatory.
  
• Experience working in a finance company, microfinance bank, fintech, cooperative, or any lending institution is an added advantage.
  
• Good communication, negotiation, and interpersonal skills.
  
• Ability to persuade customers and resolve payment issues professionally.
  
• Good record-keeping and reporting skills.
  
• Proficiency in Microsoft Office, especially Excel and Word.
  
• Ability to work with minimal supervision and meet set targets.
  

Preferred Candidate:

• Open to all qualified candidates; male candidates are preferred.
  
• Maximum age of 40 years.
  
• Experience in the financial services or lending industry is preferred.
  

Key Competencies:

• Loan Recovery
  
• Debt Collection
  
• Customer Relationship Management
  
• Negotiation Skills
  
• Communication Skills
  
• Problem Solving
  
• Time Management
  
• Attention to Detail
  
• Target-Oriented
  
• Integrity and Professionalism

Location: Garki, Abuja

Remuneration: NGN 150,000 Monthly Net

Benefits:

• Performance Commission
  
• HMO
  
• Pension
  
• Airtime Allowance
  
• Transport Allowance & Reimbursement
  
• Statutory Remittances

Work Mode: Hybrid (4 days in the office, 1 day remote)

Working Hours: Monday – Friday | 9:00 AM – 5:00 PM