Key Responsibilities
• Manage a portfolio of members and serve as their trusted lifestyle advisor.
• Coordinate concierge services including travel, dining, events, wellness, shopping and family lifestyle needs.
• Anticipate member needs and proactively curate personalised experiences.
• Maintain accurate member profiles and relationship history.
• Manage service delivery through premium supplier partners.
• Resolve service issues quickly and professionally.
• Support membership retention, referrals and upgrades.
• Continuously improve the member experience and service standards.
What We Are Looking For
The ideal candidate will have:
• A Bachelor's degree in Hospitality, Tourism, Business or a related field.
• 5–8 years' experience in luxury hospitality, concierge, relationship management or a premium service environment.
• Exceptional communication skills, both written and verbal.
• Strong discretion and the ability to handle sensitive member information appropriately.
• Excellent problem-solving and decision-making skills.
• Strong interpersonal and relationship-building abilities.
• Excellent organizational skills and attention to detail.
• A proactive approach and the ability to anticipate member needs.
• The ability to manage multiple requests and priorities while maintaining a consistently high standard of service.
We are looking for someone who genuinely understands the importance of personalisation, discretion and attention to detail, and who takes pride in creating experiences that make a member's life easier and more enjoyable.
What Success Looks Like
Success in this role will be demonstrated through:
• Strong and trusted relationships with members.
• High levels of member satisfaction and engagement.
• Consistently responsive and reliable management of member requests.
• Effective coordination of lifestyle services and premium supplier partners.
• The ability to anticipate member needs and create personalised experiences.
• Strong member loyalty, retention, referrals and engagement.
• Consistent delivery against our client's premium service standards.
• A continuous focus on improving the overall member experience.
Why Consider This Opportunity?
Our client is committed to creating a working environment where talented people can thrive, grow and bring their very best to their work. The company values professionalism, integrity, discretion, initiative and a genuine commitment to excellence. For the right person, this is an opportunity to build a career within a growing premium lifestyle business and become a trusted lifestyle partner to its members.