Junior IT Trainer

Job Purpose The Junior IT Trainer supports the delivery of training programs for clients adopting our client's systems. This role combines content creation, training administrative tasks, and entry-level session delivery, focusing primarily on seamless user onboarding and daily software utilization.

Key Responsibilities

• Training Delivery Assistance: Conduct standard software training sessions, onboarding client employees on day-to-day productivity tools, basic cloud navigation, and hosted telephony feature settings.

• Material & Content Creation: Develop and maintain structured user documentation, simple-language technical manuals, quick-start guides, and short video tutorials.

• Cybersecurity Support: Facilitate baseline security awareness training modules and assist in monitoring client performance metrics during simulated phishing campaigns.

• Administrative Coordination: Handle the logistics of scheduling training workshops, tracking user completion records, and compiling feedback evaluations.

• Helpdesk Support Collaboration: Analyze incoming low-level support ticket patterns to identify what common user errors require the creation of new self-help training assets.

Required Qualifications & Experience

• Education: Diploma or Bachelor's degree in IT, Business Information Technology, or an educational field with technical focus.

• Experience: 1–2 years of experience in an IT helpdesk, customer support, or entry-level training role.

• Certifications: Initial IT certifications (CompTIA A+, Network+, or Security+) or a foundational training certificate are highly advantageous.

• Skills: Strong verbal and written communication, a patient mindset for technical troubleshooting, and proficiency with desktop applications and collaborative platforms.