IT Support Helpdesk

Job Description

Job Description

Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring.

Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software coding).

Support network activities: inventory, labelling/tagging, assisting vendors, testing, troubleshooting, and condition monitoring.

Provide business support for IT issues: face-to-face at MO IT desk, remote assistance, ticketing system, and ensuring SLA compliance.

• Participate in project-based IT support

Minimum Qualifications

Requirements

• Fluent in English
• Minimum 1–2 years of experience in IT Support/Helpdesk role
• Strong knowledge of hardware, software, and networking troubleshooting
• Willing to be placed in Sei Mangkei, Simalungun
• Must be able to join immediately
• Jobs Summary
• Job Level
• Entry Level / Junior, Apprentice
• Job Category
• Manufacturing and Production
• Educational Requirement
• Bachelor's degree graduate
• Recruiter response to application
• Once in a while
• Office Address
• Medan, North Sumatra (Sumatra Utara), Indonesia
• Industry
• Information Technology / IT
• Vacancy
• 1 opening
• Website
• https://www.accordinnovations.com/
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