KPIs1. Collection.2. Calls.3. PTPs.4. Interaction5. Closed Accounts6. Visited accounts
Duties and Responsibility1. Keep track of assigned accounts in one’s portfolio and ensure proper follow up is done and all interactions with the customer via calls, chats or face to face are keyed in the system.2. Plan course of action to recover outstanding payments in one’s portfolio3. Skip trace, locate and contact defaulted accounts to inquire of their payment status, collect outstanding amounts or repossess collaterals.4. Negotiate payoff deadlines or repayment plans by dealing with customers diligently, courteously and professionally while collecting payments.5. Collaborate with fellow team agents during collection drives to ensure that the collection drive targets are hit and that the drives are successful.6. Retain customer loyalty while initiating processes for collection of outstanding payments.7. Daily, weekly and Monthly reporting of collections done (Reports).8. Providing Operations with reliable market intel from the branches in order to make informed decision.9. Maintain good relations with local law enforcement authorities for the benefit of the company10. Adherence to the Recovery Procedures and laws.

Salary Range: 15,000 to 20,000 Ksh, Plus Commission

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