The Digital Financial Services (DFS) Business Development Manager will be responsible for driving business growth across digital and other channels in Zanzibar. The role focuses on customer acquisition, transaction growth, revenue generation, merchant acquiring, agency banking, and strategic partnerships.
Key responsibilities
Drive DFS business growth
Develop and execute area-specific strategies to increase customer acquisition, transaction volumes, and revenue across all digital and other channels in Zanzibar.
Expand mobile and internet banking adoption
Lead initiatives to onboard retail, SME, and corporate customers onto mobile banking and internet banking platforms while driving active usage.
Grow merchant acquiring business
Identify, acquire, and manage merchants for POS, KCB LIPA, and online payment acceptance solutions to increase card and digital payment usage.
Develop agency banking network
Recruit, onboard, train, and manage agency banking partners to improve financial service accessibility and increase transaction growth.
Build strategic partnerships
Establish and maintain relationships with business organizations, payment service providers, tourism stakeholders, and community organizations to support DFS adoption.
Conduct market intelligence and identify opportunities
Analyze market trends, competitor activities, customer behavior, and emerging opportunities to inform growth strategies.
Manage sales pipeline and business development activities
Generate leads, conduct sales presentations, negotiate commercial terms, and close business opportunities across DFS products.
Monitor performance and deliver growth targets
Track key performance indicators (KPIs), including:
- Customer acquisition
- Active users
- Transaction volumes
- Merchant growth
- Agent productivity
- Revenue generation
Coordinate cross-functional execution
Work closely with business segments, operations, technology, risk and compliance, marketing, and branch teams to ensure successful implementation and adoption of DFS solutions.
Minimum position qualification requirements
Academic and professional qualifications
Required qualification
- Bachelor’s degree in Banking, Finance, or an equivalent field
Added advantage qualifications
- Merchant acquiring and card background
- Master’s degree in Business Administration
Experience
- Minimum of 4 years of relevant experience required
Note on need types
- RQ: Required
- AA: Added advantage
Job information
- Job identification: 6134
- Job category: Management
- Posting date: June 17, 2026, 02:17 PM
- Application deadline: June 30, 2026, 06:00 PM
- Degree level: Bachelor’s Degree
- Job schedule: Full time
- Location: Tanzania, United Republic of
Application information
Interested and qualified candidates are encouraged to apply before the stated deadline.
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