Customer Service Representative (Sales)

Job Title: Customer Service Representative Sales

Work Arrangement: Full Onsite , Shifting Schedule

Location: Double Dragon, Pasay

Compensation: 25k-30k

We are looking for a confident, professional, and sales-oriented Customer Service Representative Outbound Sales to join our team and support a U.S.-based home improvement campaign.

The ideal candidate has strong spoken English, a natural and engaging phone presence, proven outbound calling experience, and the ability to confidently engage homeowners, handle objections, and secure qualified appointments.

You will represent a home improvement business offering services such as windows, doors, kitchens, bathrooms, and full home remodeling. You will contact homeowners using client-provided leads and help generate qualified sales opportunities through effective outbound conversations.

Responsibilities

• Make high-volume outbound calls to U.S. homeowners using client-provided leads and data.
• Engage potential customers in natural, professional, and confident conversations.
• Identify homeowners' needs and level of interest in home improvement services.
• Build rapport and create interest through effective sales communication.
• Qualify potential customers based on campaign requirements.
• Guide qualified prospects toward scheduling an appointment with the sales team.
• Work toward daily and weekly appointment-setting and productivity targets.
• Maintain accurate customer information, call outcomes, notes, and appointment details.
• Follow campaign scripts, procedures, appointment qualification criteria, and quality standards while maintaining a natural conversational approach.
• Navigate call center systems and dialer platforms while actively managing customer conversations.
• Participate in training, coaching, call reviews, and performance assessments.

Requirements

• Minimum of 2 years of inbound and outbound sales experience.
• Previous outbound telemarketing, telesales, appointment-setting, telco sales, upselling or sales experience is a MUST.
• Strong experience handling high-volume outbound calls is highly preferred.
• Fluent in English with clear pronunciation and strong conversational ability.
• Natural english accent, confident, and professional phone presence.
• Excellent communication and interpersonal skills.
• Strong listening and comprehension skills.
• Ability to communicate naturally rather than simply read from a script.
• Strong objection-handling and customer engagement skills.
• Comfortable handling rejection and maintaining a positive, productive attitude.
• Strong sales mindset and ability to move conversations toward a desired outcome.
• High proficiency in English reading and writing.
• Ability to listen, speak, navigate systems, and document information simultaneously.
• Strong attention to detail and ability to maintain accurate records.
• Good grasp of computers, technology, CRM/call center systems, and common software.
• Familiarity with auto-dialers or power dialers is an advantage.
• Strong work ethic and ability to consistently meet performance targets.
• Ability to maintain a high level of performance with minimal errors.
• Smart, energetic, motivated, and adaptable.

Preferred Qualifications

The following are considered an advantage but are not required:

• Experience in home improvement, remodeling, construction, solar, windows, doors, kitchens, or bathrooms.
• Previous appointment-setting experience for U.S.-based home services.
• Experience working with auto-dialers or power dialers.
• Experience in lead generation or outbound sales campaigns.
• Experience in telco with upselling

Note: Direct home improvement experience is not the primary requirement. Candidates with strong English communication, outbound sales experience, objection-handling ability, and appointment-setting skills are encouraged to apply.

Work Setup

• 100% onsite
• No work-from-home arrangement is currently planned.
• Agents will work as part of a dedicated campaign team with onsite Team Leader/POC support.

What We Are Looking For

We are looking for someone who can do more than simply follow a script.

The successful candidate should be able to listen, think on their feet, build rapport, respond naturally to objections, create interest, and confidently move a conversation toward a qualified appointment.

Strong English communication and outbound sales capability are the primary priorities for this role.

Work Location: In person