Job Listings

Publishing company

Customer Service Officer

📍 Kuala Lumpur 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Customer Service and Call Center

Monthly Net Salary

RM 2,700.00

Minimum Experience

1 year

Application Deadline

📅 31/12/2026

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Job Description

Handle inbound and outbound calls professionally while delivering excellent customer service to clients and candidates.
Communicate confidently and effectively with Australian-based clients and stakeholders via phone and internal systems.
Listen actively to understand customer and client needs, providing accurate information and timely support.
Coordinate staffing allocations and scheduling through the company’s internal system.
Build and maintain strong professional relationships through clear, empathetic, and solution-focused communication.
Resolve customer concerns and complaints efficiently by identifying solutions, following up, and ensuring full resolution.
Maintain accurate records by updating customer, staffing, and allocation details within the company system.
Work closely with the CSO and internal operations teams to ensure smooth allocation and service delivery.
Follow all company procedures, operational guidelines, and compliance standards.
Take initiative and go the extra mile to exceed customer and client expectations.