Job Listings

Publishing company

Customer Service

📍 Lagos 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Customer Service and Call Center

Minimum Experience

1 year

Application Deadline

📅 31/12/2026

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Job Description

Responsibilities:

Respond promptly to customer inquiries via phone, email, social media, or in person.
Handle customer complaints professionally and provide timely resolutions.
Provide accurate information about the company's products, services, policies, and procedures.
Process customer orders, requests, returns, and exchanges where applicable.
Maintain accurate records of customer interactions, transactions, and feedback.
Follow up with customers to ensure issues have been resolved satisfactorily.
Escalate complex customer issues to the appropriate department when necessary.
Collaborate with sales, operations, and other teams to ensure excellent customer service delivery.
Monitor customer feedback and recommend improvements to enhance customer satisfaction.
Achieve customer service performance targets and key performance indicators (KPIs).
Maintain professionalism and a positive attitude during all customer interactions.
Stay updated on company products, services, and promotions to provide accurate customer support.

Requirements:

OND, HND, or Bachelor's degree in Business Administration, Marketing, Mass Communication, or a related field.
Minimum of 1–3 years of experience in customer service, front desk, or a similar role.
Excellent verbal and written communication skills.
Strong interpersonal and relationship management abilities.
Excellent problem-solving and conflict resolution skills.
Strong customer service orientation with a positive attitude.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software is an added advantage.
Ability to multitask and work efficiently in a fast-paced environment.
Strong organizational and time management skills.
Ability to work independently and collaboratively within a team.
High level of professionalism, patience, empathy, and integrity.
Ability to remain calm under pressure and handle difficult customer situations effectively.