Branch Manager

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• Branch Manager
• FINCA Zambia
• Full-time
• Zambia Only
• ZMW 0 / month
• 3d ago

We are seeking a dynamic, results-driven Branch Manager to oversee daily branch operations, drive portfolio growth, and lead a high performing team. The role will be responsible for balancing commercial sales targets with rigorous credit risk management, ensuring operational efficiency and delivering exceptional service to our client base.

• Key Responsibilities
• Sales & Portfolio Growth
• Lead catchment area market expansion, achieve disbursement targets and grow the branch deposit and loan books.
• Credit risk & asset quality
• Oversee credit submissions, loan officer portfolios, and enforce strict PAR recovery protocols.
• Team Leadership
• Manage, mentor and evaluate field officers and customer service staff.
• Operational Compliance
• Ensure adherence to regulatory standards, internal policies and branch operational procedures.
• Customer Relationship Management
• Maintain strong community relations and ensure high customer retention levels.
• Competencies
• Leading With Integrity
• Reinforces our values through daily behaviour. Holds others accountable to ethical behaviour
• Employee Engagement
• Maintains a fulfilling work environment, engages people based on their strengths.
• Responsible for Results
• Takes responsibility for own actions and manages others to focus on key priorities.
• Qualifications
• University Degree preferably in Business Administration, Banking and Finance, Commerce, Accounting or related discipline.
• At least 4 years work experience in a recognized micro finance institution or commercial bank.
• Skills
• Proficient in Microsoft Excel, Core Banking Systems
• Excellent team leadership and communication skills
• Detail oriented and well organized
• Knowledge and understanding of digital channels is an added advantage

If you meet the set criteria and would need to be considered for the above-mentioned position, you are encouraged to submit your credentials to

• [email protected]
• not later than
• Friday 14
• th
• August, 2025
• FINCA Zambia