Qualifications & Requirements:

• Diploma, Certificate, or bachelor’s degree in business administration, Health Administration, or a related field.
• Minimum of 3 years’ experience in a healthcare or hospital administrative role.
• Proficiency in office software (MS Office) and familiarity with billing or hospital management systems.
• Excellent communication, interpersonal, and customer service skills.
• High level of professionalism, organizational skills, and attention to detail.
• Ability to work effectively within a multidisciplinary team and under pressure.
• Key Responsibilities:
• 
  Greet and assist patients, visitors, and clients in a professional, courteous, and patient-centered manner.
• • Handle patient registration, appointment scheduling, and general inquiries efficiently.
  • Answer phone calls, respond to queries, and direct calls appropriately while maintaining a high standard of customer service.
  • Manage billing, invoicing, and payment processing accurately and promptly.
  • Maintain accurate patient records, files, and administrative documentation in compliance with facility policies.
  • Coordinate with clinical, laboratory, and administrative staff to ensure seamless patient flow and service delivery.
  • Support office operations, including filing, correspondence, and inventory tracking.
  • Uphold confidentiality, professionalism, and ethical standards in all interactions.
  • Assist with reporting, daily reconciliations, and other administrative tasks as assigned by the supervisor.
  • Contribute to a positive and welcoming environment for patients and staff.
  • Perform any other duties assigned by the supervisor.
  ively within a multidisciplinary team and under pressure.