Responsibilities:

• Maintaining positive relationships with vendors of direct travel, including car rentals, hotels, and airlines.
• Negotiating preferred rates with vendors of direct travel.
• Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.
• Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
• Assisting with any travel-related issues that may arise.
• Researching travel deals and evaluating prices and services.
• Arranging travel accommodations for business visitors.
• Creating, optimizing, and monitoring corporate travel policies.
• Preparing travel budget reports.
• Analysing and preparing travel spend reports.

Requirements:

• A bachelor's degree in tourism, travel, or hospitality is required.
• A minimum of 5 years' experience in the travel industry or educational consultancy (with migration knowledge of the UK, USA, Canada, Australia, and other EU countries).
• Thorough know-how in visa, admission, and CRM experience.
• A minimum of 1 year of supervisory experience may be preferred.
• Certification in travel or hospitality may be advantageous.
• Knowledge of travel management processes and proficiency with booking tools (like Concur).
• Build and maintain positive relationships with vendors of direct travel (existing relationships may be advantageous).
• Excellent attention to detail and organisational skills.
• Good communication, customer service, and interpersonal skills.
• A basic understanding of Geography.
• Strong computer skills and negotiation tactics.

Soft Skills:

• Customer Service Orientation: ensure client satisfaction with personalised services.
• Communication skills: being persuasive and clear is a key asset to managing staff, partners, and customer satisfaction.
• Team Management: The Travel Manager is responsible for company and employee relations.
• Negotiation Skills: promoting travel packages and negotiating with suppliers to secure the best deals.