Job Listings

🗺️ View on map

Zimra ↗

Publishing company

SYSTEMS SUPPORT ANALYST, CUSTOMS – ICT – LEVEL 8 (1 POST)

📍 Harare 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ IT and Telecommunications

See all jobs in Harare →

Minimum Experience

0 years

Application Deadline

📅 30/09/2026

Interested in this job?

Create your profile in 30 seconds and we'll apply for you automatically

Job Description

Job Description

Applications are invited from suitably qualified persons to fill the following posts withinthe Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.

Duties and Responsibilities

Key Responsibilities▪ Provide first and second level technical support for Customs & Excise businessapplications such as ASYCUDA, ECTS, Single Window, eTIP, and related internal andexternal integrations.▪ Diagnose, troubleshoot, and resolve application incidents and service requests withinestablished Service Level Agreements (SLAs).▪ Log, track, prioritize, and resolve support tickets using the issue tracking system,ensuring timely updates to stakeholders.▪ Collaborate with end-users and business units to identify application issues andimplement effective solutions with minimal disruption to operations.▪ Monitor application performance and system health, conducting regular checks toensure optimal functionality and reliability.▪ Identify recurring issues and implement proactive measures and improvements toreduce system downtime.▪ Implement application patches, updates, enhancements, and configuration changes inline with the approved Change Management processes.▪ Test and validate system updates, new features, and configurations before deploymentto production environments.▪ Maintain accurate documentation of system configurations, incidents, changes, andoperational procedures to support audit readiness and compliance.3▪ Ensure applications comply with ICT governance frameworks (COBIT), data protectionregulations, and trade compliance policies.▪ Identify, mitigate and escalate application security risks, ensuring the protection ofsensitive data and adherence to internal security policies.▪ Support disaster recovery and business continuity plans by documenting and testingrecovery procedures for applications.▪ Collaborate with systems development and infrastructure teams to support integrationswith enterprise systems such as SAP ERP, TaRMS, FDMS and Payments Platforms.▪ Recommend and implement automation and process improvement initiatives to enhanceoperational efficiency.▪ Liaise with third-party vendors and service providers to resolve application-relatedissues, manage escalations, and ensure quality service delivery.▪ Provide training and guidance to end-users, and develop user guides, FAQs, andknowledge base articles to support effective system use.▪ Monitor vendor performance to ensure compliance with service agreements andcontractual obligations.▪ Generate and analyse support reports, system performance metrics, and KPIs to evaluatethe effectiveness of application support services.▪ Communicate incident updates, system changes, and service improvements to relevantstakeholders.▪ Recommend continuous improvements to application support processes based onoperational insights and user feedback.

Qualifications and Experience

Job Skills and Competencies▪ Self- starter with ability to work under pressure and beyond stipulated hours.▪ Unquestionable integrity.▪ Good interpersonal and communication skills.Qualifications and Experience▪ A Bachelor’s Degree in ICT, Computer Science, Information Systems, Engineering,Accounting Information Systems or equivalent discipline is required.▪ At least two (2) years’ experience in working with or supporting enterprise businesssystems/applications is required.▪ Proven experience troubleshooting and resolving application or system incidents inoperational environments is required.▪ Knowledge of IT service management practices such as ITIL incident and problemmanagement is mandatory.▪ Experience working with cross-functional teams and stakeholders, including ICT teams,business users, vendors, and external partners.▪ Ability to document incidents, produce reports, and maintain knowledge bases oroperational documentation.▪ Knowledge or experience of working with Customs & Excise or trade systems will be anadded advantage.▪ Clean Class four (4) Driver’s license is a prerequisite

How to Apply

Interested candidates should submit applications, accompanied by a detailed CurriculumVitae by 17 July 2026. All applications should be emailed to:ZimraRecruitment@zimra.co.zw clearly stating the position applied for and addressedto:The Director, Human CapitalZimbabwe Revenue Authority6th Floor ZB CentreCorner First Street / Kwame Nkrumah AvenueP. O. Box 4360HARAREPlease note female candidates and people with disabilities are encouraged to applyand only shortlisted applicants will be responded to.

Similar Jobs

Systems Analyst