Hiring company
Senior Customer Service Coordinator (Klang)
Work mode: On-site · Location: Selangor, Malaysia · Schedule: Full Time · Salary: RM 4,000/month.
Monthly salary
RM 4,000/month
Minimum Experience
1 year
Application Deadline
📅 31 Dec 2026
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Job Description
- Handle customer inquiries via phone, email, chat, or other communication channels.
- Resolve escalated customer complaints in a professional and timely manner.
- Provide guidance and coaching to junior customer service representatives.
- Monitor service quality and ensure compliance with company policies and SLAs.
- Maintain accurate customer records and documentation.
- Collaborate with internal departments to resolve customer issues efficiently.
- Identify process improvement opportunities to enhance customer experience.
- Prepare reports on customer feedback, service performance, and recurring issues.
- Support onboarding and training of new customer service staff.
About the Company
Hiredly X publishes its vacancies in Malaysia through Saplic. Profile created automatically.
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