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Hiredly X ↗
Publishing company
Senior Customer Service Coordinator (Klang)
📍 Selangor 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Customer Service and Call Center
Monthly Net Salary
RM 4,000.00
Minimum Experience
1 year
Application Deadline
📅 31/12/2026
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Job Description
  • Handle customer inquiries via phone, email, chat, or other communication channels.
  • Resolve escalated customer complaints in a professional and timely manner.
  • Provide guidance and coaching to junior customer service representatives.
  • Monitor service quality and ensure compliance with company policies and SLAs.
  • Maintain accurate customer records and documentation.
  • Collaborate with internal departments to resolve customer issues efficiently.
  • Identify process improvement opportunities to enhance customer experience.
  • Prepare reports on customer feedback, service performance, and recurring issues.
  • Support onboarding and training of new customer service staff.
Location
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About the Company
Hiredly X publishes its vacancies in Malaysia through Saplic. Profile created automatically.