Senior Customer Service Coordinator (Klang)

📍 Selangor, Malaysia 🏢 40000 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Customer Service and Call Center

Work mode: On-site · Location: Selangor, Malaysia · Schedule: Full Time · Salary: RM 4,000/month.

Monthly salary

RM 4,000/month

Minimum Experience

1 year

Application Deadline

📅 31 Dec 2026

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Handle customer inquiries via phone, email, chat, or other communication channels.
Resolve escalated customer complaints in a professional and timely manner.
Provide guidance and coaching to junior customer service representatives.
Monitor service quality and ensure compliance with company policies and SLAs.
Maintain accurate customer records and documentation.
Collaborate with internal departments to resolve customer issues efficiently.
Identify process improvement opportunities to enhance customer experience.
Prepare reports on customer feedback, service performance, and recurring issues.
Support onboarding and training of new customer service staff.

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📍 Approximate location

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