SECURITY OFFICER

About the Role

Château Nana Willine Boutique Hotel is seeking a vigilant, disciplined, trustworthy, and professional Security Officer to join our team. The successful candidate will be responsible for ensuring the safety and security of hotel guests, employees, visitors, and property. The role involves monitoring access to the hotel premises, conducting regular security patrols, identifying and reporting suspicious activities, responding to security incidents, and helping maintain a safe, secure, and welcoming environment at all times.

Key Responsibilities

• Monitor and control access to the hotel premises, ensuring that visitors, contractors, and other individuals follow established entry procedures.
• Conduct regular patrols of the hotel premises, including entrances, exits, guest areas, parking spaces, and other designated locations.
• Maintain a visible security presence to deter theft, unauthorized access, vandalism, and other security breaches.
• Observe and report suspicious behaviour, unusual activities, safety hazards, and potential security threats promptly to the Hotel Manager.
• Protect the safety and security of hotel guests, employees, visitors, vehicles, equipment, and other hotel property.
• Monitor the movement of visitors and deliveries in accordance with hotel security procedures.
• Respond promptly and appropriately to emergencies, disturbances, alarms, and requests for security assistance.
• Assist with crowd control and maintain order during hotel events, functions, and other busy periods.
• Maintain accurate security records, including visitor logs, incident reports, patrol records, and shift handover notes.
• Monitor security equipment and report faulty lights, damaged locks, malfunctioning cameras, or other security vulnerabilities to management.
• Assist with implementing emergency procedures, including evacuations, and guide guests and staff to safety when necessary.
• Report accidents, incidents, suspicious packages, lost property, and other security-related concerns promptly to the Hotel Manager.
• Maintain confidentiality regarding guest information, hotel operations, and security procedures.
• Work collaboratively with the Front Office, Housekeeping, Maintenance, and other departments to support hotel safety and smooth operations.
• Ensure compliance with hotel security policies, health and safety procedures, and applicable laws and regulations.
• Perform any other security-related duties assigned by the Hotel Manager.

Requirements

• Minimum of 2 years' hands-on experience in a hotel security role or a similar hospitality security position.
• Minimum of Senior High School (SHS) Certificate or equivalent. Hospitality-related education is acceptable.
• Security training or certification is an added advantage.
• Good knowledge of security procedures, access control, surveillance, patrol routines, and incident reporting.
• Ability to identify potential security risks and respond appropriately to suspicious activities.
• Good observation skills, alertness, and attention to detail.
• Ability to remain calm, exercise sound judgment, and act responsibly during emergencies or challenging situations.
• Honest, disciplined, reliable, and trustworthy, with a strong sense of responsibility.
• Good communication and interpersonal skills.
• Ability to prepare basic written reports and maintain accurate security records.
• Good physical fitness and the ability to conduct regular patrols and remain alert throughout assigned shifts.
• Ability to work independently and as part of a team.
• Good communication skills in English; knowledge of local languages is an advantage.
• Willingness to work rotating shifts, including nights, weekends, and public holidays.

Preferred Attributes

• Professional appearance, good personal hygiene, and disciplined conduct.
• High levels of integrity, vigilance, and confidentiality.
• Strong problem-solving and decision-making skills.
• Ability to communicate courteously with hotel guests while enforcing security procedures firmly and respectfully.
• Ability to handle sensitive situations discreetly and professionally.
• Good time management, punctuality, and reliability.
• Ability to follow instructions, established procedures, and management directives.
• Customer-focused attitude with an understanding of the importance of maintaining a safe and welcoming hotel environment.
• Ability to work effectively under pressure while maintaining professionalism.
• Respect for guests' privacy, dignity, and personal belongings.