Hotel Housekeeper

About the Role

Chateau NaNa Willine Boutique Hotel is seeking a dedicated, detail-oriented, and hardworking Housekeeper to join our team. The successful candidate will be responsible for ensuring that guest rooms, public areas, and designated hotel spaces are maintained to the highest standards of cleanliness, hygiene, comfort, and presentation, delivering an exceptional guest experience at all times.

Key Responsibilities

• Clean, sanitize, and prepare guest rooms according to hotel standards.
• Make beds, replace bed linens, towels, and guest amenities.
• Clean bathrooms thoroughly and replenish toiletries.
• Vacuum, sweep, mop, dust, and polish assigned areas.
• Maintain cleanliness of corridors, stairways, lobbies, and other public spaces.
• Report maintenance issues, damages, or lost-and-found items promptly.
• Ensure housekeeping carts and storage areas are clean, organized, and fully stocked.
• Handle laundry duties when required.
• Follow all health, hygiene, and safety procedures.
• Use cleaning chemicals and equipment safely and responsibly.
• Respond promptly to guest requests in a courteous and professional manner.
• Work collaboratively with the Front Office, Maintenance, and other departments to ensure seamless operations. • Perform any other housekeeping duties assigned by the Housekeeping Supervisor or Hotel Management.

Requirements

• Minimum of 2 years' hands-on housekeeping experience in a hotel, guest house, or hospitality establishment.
• Minimum of Senior High School (SHS) Certificate or equivalent. Hospitality-related training is an added advantage.
• Strong knowledge of hotel housekeeping procedures and cleaning standards.
• Ability to maintain high standards of cleanliness and attention to detail.
• Good physical fitness and ability to stand, bend, lift, and work for extended periods.
• Honest, reliable, and trustworthy.
• Positive attitude with excellent interpersonal skills.
• Ability to work independently and as part of a team.
• Good communication skills in English; knowledge of local languages is an advantage.
• Willingness to work shifts, weekends, and public holidays. Preferred Attributes
• Professional appearance and good personal hygiene.
• Strong time management and organizational skills.
• Ability to work efficiently in a fast-paced environment.
• Customer-focused with a friendly and respectful attitude.
• Ability to maintain confidentiality and respect guests' privacy.