Key Responsibilities

• Patrol assigned areas of the mall, including entrances, exits, parking areas, and common spaces to deter theft, vandalism, and unauthorized activities.
• Monitor CCTV cameras and security systems to identify suspicious behaviour or security breaches.
• Control access to restricted areas and verify authorization where required.
• Conduct security checks on visitors, contractors, and deliveries in accordance with mall procedures.
• Respond promptly to alarms, emergencies, accidents, medical incidents, and security concerns.
• Assist in evacuations during emergencies and ensure emergency procedures are followed.
• Provide visible security presence to enhance customer confidence and deter criminal activity.
• Assist shoppers, tenants, and visitors by providing directions and responding to general inquiries.
• Handle conflicts, disturbances, or disorderly conduct professionally and in accordance with company policies.
• Investigate and report incidents, accidents, thefts, and property damage accurately and promptly.
• Prepare detailed incident reports and maintain daily occurrence records.
• Conduct routine inspections to identify safety hazards and report maintenance or security concerns.
• Liaise with law enforcement, emergency responders, and mall management whenever necessary.
• Ensure compliance with company security policies, health and safety regulations, and emergency procedures.
• Safeguard company assets and assist in loss prevention initiatives.
• Perform any other security-related duties assigned by the Security Supervisor or Mall Management.

Qualifications & Requirements

• KCSE Certificate or equivalent qualification.
• Certificate in Security Operations, Criminology, or related field is an added advantage.
• Previous experience in security services, retail security, or customer-facing roles is preferred.
• Valid Certificate of Good Conduct.
• Physically fit and able to stand or patrol for extended periods.
• Strong observation and situational awareness skills.
• Excellent communication and conflict resolution abilities.
• High level of integrity, professionalism, and confidentiality.
• Ability to remain calm under pressure and make sound decisions during emergencies.
• Basic report-writing skills.
• Willingness to work shifts, weekends, public holidays, and night duties where applicable.

Key Competencies

• Vigilance and attention to detail
• Integrity and honesty
• Professional appearance and conduct
• Customer service orientation
• Effective communication
• Conflict management
• Problem-solving and sound judgement
• Teamwork and collaboration
• Emergency response capability
• Physical stamina
• Time management
• Accountability and reliability

This role is ideal for a disciplined, approachable, and proactive security professional who is committed to creating a safe, welcoming, and secure shopping environment for all mall patrons.