KEY RESPONSIBILITIES Leading Sales Operations – Review, improve and enforce sales and marketing SOPs while promoting effective CRM practices and maintaining commercial data integrity. Driving Business Growth – Support market penetration initiatives, customer acquisition plans and strategies designed to increase revenue and market share. Managing the Sales Pipeline – Monitor lead generation, pipeline performance and qualification processes while identifying and resolving conversion bottlenecks. Cross-Functional Coordination – Act as the key operational link between Sales, Marketing, Technical Services and Management to ensure commercial alignment. Tracking Performance – Monitor sales KPIs, marketing outcomes and customer engagement metrics and develop accurate performance dashboards for leadership. Developing the Sales Team – Coordinate onboarding, commercial capability training and continuous product knowledge development. Managing Pricing & Sales Enablement – Oversee product pricing structures, value propositions and sales enablement materials. Enhancing Customer Experience – Monitor customer satisfaction, coordinate complaint resolution and work closely with Technical Services to address customer concerns. Improving Commercial Processes – Map workflows, identify inefficiencies and drive digital transformation and automation initiatives. Coordinating Marketing Activities – Support public and private sector campaigns, promotional activations and broader brand strategies. Managing Strategic Partnerships – Evaluate, onboard and maintain relationships with vendors, distributors and strategic energy business partners. Requirements 3–5 years of verified experience as a Team Leader within the energy sector Strong knowledge of transformers, solar PV solutions and smart metering systems Experience managing B2B distribution channels and complex CRM data Proven ability in pipeline auditing, performance management and executive reporting Strong leadership and team development capabilities Bachelor’s Degree or Diploma in Business Management, Business Administration or a related commercial field Professional fluency in English and Swahili