Key Responsibilities

Sales & Business Development

 Promote and sell smartphones through the company's device financing program.

 Actively engage walk-in customers and convert inquiries into successful sales.

 Meet and exceed daily, weekly, and monthly sales targets.

 Identify new sales opportunities within the assigned retail store.

 Build strong relationships with retail store staff to enhance customer referrals and sales performance.

Customer Engagement

 Explain product features, financing options, repayment terms, and eligibility requirements to customers.

 Provide professional, accurate, and timely information regarding the financing process.

 Deliver exceptional customer service before, during, and after the sale.

 Handle customer inquiries and complaints professionally and escalate complex issues where necessary.

Customer Onboarding & Documentation

 Assist customers in completing financing applications accurately.

 Collect, verify, and upload all required customer documentation.

 Ensure all customer information is complete and accurate before submission.

 Follow all Know Your Customer (KYC) and company verification procedures.

Compliance & Risk Management

 Adhere to company policies, lending procedures, and regulatory requirements.

 Ensure customer confidentiality and protect personal data in accordance with the Data

Protection Act, 2019.

 Prevent fraudulent applications by conducting proper customer verification.

 Report any suspected fraud, policy violations, or suspicious activities immediately.

Reporting & Administration

 Maintain accurate records of daily customer interactions and sales.

 Prepare and submit daily sales and activity reports.

 Track application status and follow up with customers until completion.

 Ensure all company devices and sales materials are properly maintained.

Brand Representation

 Maintain a professional appearance and positive attitude at all times.

 Represent the company professionally within assigned retail stores.

 Participate in sales campaigns, product launches, promotions, and training sessions.

 Uphold the company's values, integrity, and customer-first culture.

Qualifications

Education

 Diploma or Bachelor's Degree in Business, Sales & Marketing, Finance, or a related field

is an added advantage.

Experience

 At least one (1) year of experience in sales, customer service, retail, microfinance, banking, telecommunications, or a related field.

 Experience selling smartphones, electronics, financial products, or credit products is an added advantage.

Skills & Competencies

 Strong sales and negotiation skills.

 Excellent communication and interpersonal skills.

 Customer-focused with a positive attitude.

 Ability to persuade and influence customers.

 Strong attention to detail and accuracy.

 High level of integrity and professionalism.

 Good problem-solving and decision-making skills.

 Ability to work independently with minimal supervision.

 Ability to work under pressure and meet sales targets.

 Basic computer literacy and ability to use mobile applications.

 Strong organizational and time management skills.

Working Conditions

 Based at assigned partner retail stores.

 Required to work weekends and public holidays based on duty schedules.

 Standing for extended periods while attending to customers.

 Frequent interaction with customers throughout the day.

 Performance-driven environment with clearly defined sales targets.