First-Rate Integrated HR Services is hiring on behalf of our client
At First-Rate Integrated HR Services, we believe great teams don’t happen by accident. We partner with Kenyan founders to build the people structures that let their businesses grow — by investing in the right people. We’re currently recruiting on behalf of our client in the fashion industry. We’re looking for someone who shows up with warmth, sells with confidence, and takes pride in every interaction. If you’re organized, professional, and genuinely people-centered — this one’s for you.
Sales Executive Location: Nairobi, Kenya Industry: Fashion / Retail Reports To: Founder / CEO
About Our Client We a purpose-driven team transforming creativity into sustainable impact through craftsmanship, innovation, and conscious design. Our collections reflect values of creativity, ownership, and continuous learning while shaping the future of sustainable fashion.
The Role We are looking for a warm, confident, and organized Sales Executive to drive revenue and represent the brand with professionalism. In addition to selling, you will handle basic social media engagement — primarily responding to DMs and customer enquiries on Instagram and WhatsApp — ensuring every potential customer feels seen and valued.
Key Responsibilities Sales • Actively engage walk-in, online, and referred customers to drive sales • Follow up on enquiries and leads in a timely and professional manner • Maintain a thorough knowledge of all products, pricing, and promotions • Meet and exceed monthly sales targets
Social Media Engagement • Respond promptly and professionally to customer DMs and comments on Instagram and WhatsApp • Escalate complex queries or complaints to the appropriate team member • Maintain the brand’s warm, professional tone in all digital interactions
Customer Experience • Deliver an exceptional, personalized experience to every customer • Handle returns, exchanges, and after-sales queries with care and professionalism • Gather and relay customer feedback to the team
Key Performance Indicators Sales Conversion

• Leads converted to confirmed purchases

Customer Satisfaction

• Positive customer interactions and repeat engagement

Social Media Responsiveness

• DMs and enquiries responded to within agreed timelines

Professionalism & Presentation

• Consistent brand representation in all interactions

Who You Are • Warm, personable, and genuinely enjoys working with people • Organized and detail-oriented — you don’t let things slip through the cracks • Professional in appearance and communication at all times • Comfortable using Instagram and WhatsApp for business engagement • Self-motivated and target-driven — you take ownership of your results • A genuine interest in fashion is a strong advantage
Why Join Our Client

• Real impact from day one. Your work directly shapes how the brand sells and is experienced by customers
• Sustainable fashion forward environment. Work in a creative, founder-led Kenyan fashion brand promoting sustainable fashion.
• Grow your digital skills. Gain hands-on social media and e-commerce exposure
• Collaborative team culture. A small, close-knit team where initiative is welcomed and recognized
• Room to grow. As the brand scales, so does your role

First-Rate Integrated HR publishes its vacancies in Kenya through Saplic. Profile created automatically.