ROLES & RESPONSIBILITIES

• Greet and engage customers with warmth and professionalism.
• Provide personalised book recommendations and product knowledge.
• Guide customers in finding titles and navigating store sections.
• Process sales transactions at the cashier accurately and efficiently.
• Maintain clean, well-stocked, and visually appealing display areas.
• Participate in in-store events, marketing activities, and sales promotions.
• Assist with stock takes, receiving deliveries, and routine inventory checks.
• Handle customer inquiries, returns, and complaints with care and clarity.
• Foster a welcoming and helpful atmosphere on the shop floor at all times.