Property and Estate Agency Officer

Property Operations Management

• Oversee daily operations and management of assigned properties.
• Ensure properties are maintained in good condition and operate efficiently.
• Monitor occupancy levels and implement strategies to minimize vacancies.
• Conduct regular inspections of buildings, common areas, and facilities.

Tenant Management

• Manage tenant onboarding, lease renewals, move-ins, and move-outs.
• Address tenant complaints, inquiries, and disputes professionally and promptly.
• Maintain good relationships with tenants and property owners.
• Ensure tenants comply with lease agreements and property regulations.

Documentation & Administration

• Prepare tenancy agreements, lease agreements, offer letters, and property-related documents.
• Maintain accurate records of tenants, clients, leases, sales, and property files.
• Assist in preparation of reports, correspondence, and property documentation.
• Ensure proper filing and confidentiality of company and client records.

Rent Collection & Financial Management

• Oversee rent collection and ensure timely payments from tenants.
• Follow up on rent arrears and outstanding balances.
• Prepare landlord remittance statements and financial reports.
• Monitor property income and expenses to ensure profitability.
• Assist in budgeting and financial planning for managed properties.

Maintenance & Repairs Coordination

• Coordinate maintenance, repairs, and renovation work for properties.
• Supervise contractors, service providers, and maintenance personnel.
• Ensure timely resolution of maintenance issues and emergency repairs.
• Monitor quality of repair and maintenance works.

Property Marketing & Leasing

• Coordinate marketing of vacant properties and units.
• Assist in sourcing tenants and conducting property viewings.
• Review and negotiate lease agreements and tenancy terms.
• Monitor market trends and rental rates to maintain competitiveness.

Staff & Service Provider Supervision

• Supervise caretakers, cleaners, security personnel, and maintenance teams.
• Coordinate activities of outsourced service providers and contractors.
• Ensure staff and service providers perform duties effectively.

Compliance & Legal Administration

• Ensure properties comply with legal, health, safety, and environmental regulations.
• Maintain updated property records, tenancy agreements, licenses, and permits.
• Assist in handling legal matters related to tenancy and property management.
• Ensure insurance policies and statutory requirements are up to date.

Reporting & Documentation

• Prepare property management reports, inspection reports, and operational updates.
• Maintain accurate records of tenants, leases, maintenance, and financial transactions.
• Provide regular updates to property owners and management.