Portfolio Monitoring Officer at Hope Microcredit

We are looking for a highly driven and results-oriented Portfolio Monitoring Officer to join our team. This role requires strong analytical skills, persistence, and the ability to manage high-volume client follow-ups to ensure timely loan repayments.

Key Responsibilities

• Analyze loan repayment data to quickly identify defaulters
• Conduct daily phone follow-ups to recover outstanding payments
• Make 300+ calls per day to clients
• Engage clients professionally while maintaining a firm and persistent approach
• Coordinate with field staff to improve recovery performance
• Track and report on missed or delayed repayments

Requirements

• Advanced proficiency in Microsoft Excel (non-negotiable)
• Strong skills in data analysis and tracking
• Comfortable handling high-volume outbound calls
• Excellent negotiation and follow-up skills
• Target-driven, resilient, and able to work under pressure
• Demonstrated leadership abilities

Work Schedule

• Monday to Saturday
• Fast-paced, target-driven environment

Benefits

• Monthly basic allowance
• High commission based on performance

Application Process

Interested and qualified candidates should submit their CV and cover letter to

Send your CV and cover letter to

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Subject Line: Application for Portfolio Monitoring Officer

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