To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuousimprovement.
QualificationsMinimum Qualifications
Type of Qualification: Bachelor’s degree
Field of Study: Commerce, Banking, Accounting, Business Administration
Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.
Behavioural Competencies:
- Adopting Practical Approaches
- Embracing Change
- Examining Information
- Following Procedures
- Generating Ideas
- Interacting with People
- Producing Output
- Seizing Opportunities
- Team Working
- Thinking Positively
- Understanding People
- Upholding Standards
Technical Competencies:
- Active Listening
- Contact Centre Customer Relationship Management
- Difficult Calls Management
- Query Resolution
- Telephone Caller Handling
- Verbal Communication
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
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