Operations Manager

Key Responsibilities

• Develop and implement operational policies, procedures, and best practices
• Manage day-to-day operations, staff, and department
• Ensure compliance with legal regulations, health, and safety guidelines
• Enhance customer service quality and satisfaction
• Handle budgets, forecasting, and resource allocation
• Collaborate cross-departmentally and with vendors/suppliers
• Monitor performance, offer coaching, training, and feedback
• Optimize workflows and processes
• Drive sales, occupancy, and marketing initiatives
• Ensure sustainability practices and compliance
• Address guest complaints and manage events
• Prepare operational and management report

Requirements

• Hospitality management experience, marketing and financial management skills, passion for eco-tourism.

Qualifications

• Education: Bachelor’s Degree in Hospitality Management, Business Administration, or related field or equivalent experience
• Experience: 5–8 years’ hotel experience, including at least 3 years in a managerial role.
• Experience managing a medium-sized hotel is an advantage.
• Skills: Strong leadership and people management
• Excellent communication and customer service
• Financial and budgeting skills
• Proficient in hotel management systems including Airbnb, Booking.com etc
• Other: Willingness to live within 30 mins from work location
• Passion for eco-tourism and sustainability
• Any other related tasks as may be deemed necessary and called upon to perform

Location: Odumase Abrafo, near Jukwa, Cape Coast

Salary: Attractive