MULTI-SKILLED HANDYMAN & DEBT RECOVERY OFFICER

Position Type: Full-Time / Permanent

Reports To: Hotel General Manager / Financial Controller

Primary Location: Williston, Northern Cape

Application: Please send you CV to

Job Purpose

We are seeking a versatile, highly reliable, and resourceful individual to fill a unique dual role within our hospitality team. This position requires a split focus: maintaining the physical standards of the hotel property through hands-on handyman and minor renovation work, and assisting the management team with sensitive, professional on-site debt collection and account resolution when maintenance tasks are caught up.

Key Responsibilities

1. Handyman & Minor Renovations (Primary Focus)

• General Maintenance: Perform routine repairs across the hotel premises, including basic plumbing, electrical fixes (replacing bulbs, switches), carpentry, and tiling.
• Minor Renovations: Handle small-scale remodeling projects such as painting, dry-walling, repairing fixtures, and updating guest rooms or communal areas.
• Preventative Care: Inspect buildings, equipment, and grounds regularly to identify and address wear and tear before it impacts the guest experience.
• Tool & Inventory Management: Maintain workshop tools in good working order and monitor stock levels of essential building and repair materials.

2. Debt Collection & Accounts Liaison (Secondary Focus)

• Guest Account Resolution: Politely yet firmly engage with long-stay guests or corporate accounts currently in arrears on the property to secure outstanding payments.
• Payment Collection: Collect cash, process card transactions, or secure proof of electronic fund transfers (EFTs) in strict accordance with hotel financial protocols.
• Dispute Handling: Professionally document any billing discrepancies raised by clients and communicate them directly to the finance department for swift resolution.
• Reporting: Maintain clear, confidential logs of all collection attempts, payment agreements, and follow-up schedules.

Required Skills & Qualifications

Technical & Trade Skills

• Proven experience as a handyman, maintenance worker, or building contractor.
• Solid hands-on capability in painting, carpentry, basic plumbing, and masonry.
• Confident and safe operation of a wide variety of power and hand tools.

Soft Skills & Administration

• Excellent Negotiation Skills: Exceptional verbal communication with the ability to remain calm, professional, and assertive under pressure.
• High Integrity: Unquestionable honesty, ethics, and discretion when handling cash, sensitive financial data, and private guest information.
• Adaptability: Ability to seamlessly switch gears from dusty renovation work to a neat, professional presentation for client meetings.
• Basic literacy and numeracy for keeping accurate maintenance and financial records.

Preferred Experience

• Prior experience working within a hospitality, property management, or guest-facing environment.
• A valid driver’s licence and own reliable transport is highly advantageous.