• Previous experience in a business support customer service sales support communications or administrative position. • Experience preparing professional written materials for customers or internal colleagues. • Confidence working with contact databases business systems spreadsheets and digital tools. • Some experience supporting promotional or customer-facing activity. • Good working knowledge of standard office software. • Strong written and verbal communication skills. • Good organizational ability and attention to detail. • The ability to manage several routine priorities and meet deadlines. • A willingness to learn new systems and working methods. • College degree from an accredited University

Main Responsibilities

• Assist with the preparation and delivery of company campaigns, promotions, events, and customer communications.
• Draft and update routine business content, including presentations, product information, announcements, customer emails, and promotional materials.
• Maintain the company’s online presence by updating approved content and scheduling regular communications.
• Support the preparation of materials used by sales and business development colleagues.
• Record incoming enquiries and ensure they are passed to the appropriate person for follow-up.
• Maintain accurate customer and prospect information within company systems.
• Update contact records, activity notes, follow-up dates, and opportunity information.
• Help prepare customer lists, contact groups, and campaign records.
• Assist with routine communication to prospective and existing customers.
• Monitor incoming messages through agreed channels and direct them appropriately.
• Help coordinate meetings, appointments, webinars, exhibitions, and other business events.
• Prepare basic activity reports for management, including enquiry volumes, response rates, customer activity, and campaign results.
• Support the upkeep of company templates, image libraries, promotional stock, and other business materials.
• Carry out basic research on customers, competitors, and market developments.
• Liaise with external suppliers such as designers, printers, photographers, or event providers when instructed.
• Provide general administrative support to the commercial team.
• Undertake other reasonable duties that contribute to customer service and business growth.

Databand Consultants Limited publishes its vacancies in Kenya through Saplic. Profile created automatically.