• $93,676 to $99,307 plus 15.4% super
• Applications close:
• Job posted on: 12th Aug 2026
• Melbourne > CBD & Inner Suburbs Melbourne
• Full Time
• Information Technology & Digital
• Not For Profit (NFP)
• Competitive pay and superannuation benefits
• ​Deliver exceptional ICT support
• Flexibility to provide work/life balance

About us

The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities, and we maintain a free online searchable register of charity information.

As the only government agency working exclusively with charities, we contribute to public trust and confidence, work to support independence and innovation, and promote the reduction of unnecessary regulatory obligations in the sector.

We assess new applications for registration, provide guidance and resources to promote good charity governance, and help charities meet their obligations. We also investigate concerns, taking action where necessary.

We are committed to providing exceptional service, and our contribution makes a difference to the Australian community, whether that’s a charity directly, someone in need or a donor.

Joining the ACNC means being part of a small and dynamic regulator, which promotes and invests in a people-centred culture that models our values and supports our purpose.

About the role

As an IT Helpdesk Support Officer, you will play a key role in delivering frontline ICT support, investigating and resolving technical issues, and providing advice to help users effectively access and use technology services. You will apply sound problem-solving skills to deliver quality outcomes and contribute to the continuous improvement of ICT services.

Your duties

• Support the deployment, maintenance and operation of ICT equipment and services
• Apply sound analytical and problem solving skills to investigate, diagnose and resolve technical issues
• Monitor applications and ICT services, identify trends and support continuous improvement
• Identify and contribute to service improvement initiatives and processes
• Collaborate with users and technical teams to enhance service delivery and operation of ACNC’s digital environment

Skills and experience

• Experience in ICT support and IT service management within a Microsoft 365environment
• Investigation and resolution of complex technical issues
• Analytical and problem-solving skills in technical environments
• Communication and stakeholder relationship management skills
• Works independently under limited direction and exercises sound judgement

Benefits

• Attractive superannuation contributions of 15.4%
• Inclusive and supportive workplace culture
• Contemporary workspaces and technology
• Learning and development opportunities

You must be an Australian citizen to work with the ACNC.

People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Does this sound like you?

If this sounds like you, we encourage you to click “Apply Now”. Don’t forget to mention the platform you applied through on your application.

Find out more information about us on our careers page at https://www.acnc.gov.au/about/careers-acnc

Applications for this role will take you to the employer’s site.

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Applications for this role will take you to the employer's site.