IT Assistant (Techno-Functional ERP Profile)

Position Title:IT Assistant – ERP Techno-Functional Support

Reporting To:Head of Digital

Location:Nairobi

Nationality:Kenyan Citizens only

Salary Range: Competitive (Compensation may be flexible for the right candidate)

Age: 30 and above

Role Summary The ideal candidate should have hands-on experience in ERP implementation, system support, user coordination, and process improvement.

This role requires a blend of technical knowledge and functional business understanding to assist in ERP implementation, troubleshooting, user support, and optimization of business processes.

Key Responsibilities

• 
  
• Support the implementation, maintenance, and optimization of ERP systems.
  
• Work closely with users and departments to understand business requirements and translate them into system solutions.
  
• Provide first-level technical and functional support for ERP-related issues.
  
• Coordinate with vendors, developers, and internal stakeholders during ERP implementation and support phases.
  
• Assist in system testing, user acceptance testing (UAT), training, and documentation.
• Monitor system performance and identify opportunities for process automation and improvement..
  
• Generate reports and support data accuracy within ERP systems.
  
• Ensure timely resolution of system issues and user queries.
  
• Support ongoing digital transformation initiatives within the business.

Education qualification / Skills / Experience / Technical and functional skills

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, Business Information Systems, or related technical field.
  
• 3 to 5 years of relevant full-time work experience.
  
• Must have participated in at least oneortwocompleteERPimplementationcycles involving a Tier 1 or Tier 2 ERP solution.
  
• Strong understanding of ERP systems and business processes.
  
• Experience in ERP implementation, configuration, support, or administration
  
• Ability to bridge technical and business requirements effectively.
  
• Good troubleshooting and analytical skills.
  
• Strong communication and stakeholder management abilities.
  
• Knowledge of databases, reporting tools, and system integrations will be an added advantage

Preferred ERP Exposure

• Experience with any recognized Tier 1 or Tier 2 ERP platforms such as:
• SAP, Oracle, Microsoft Dynamics, Sage, Odoo, Infor, ERP Next or similar ERP solutions

Personal Attributes

• Proactive and solution-oriented.
• Strong attention to detail.
• Ability to work independently and collaboratively.
• Good interpersonal and communication skills.
• Eagerness to learn and adapt in a fast-paced environ

If you meet the above requirements please send your cv to jobs@msvlgroup.com