• $47.92 an hour + Superannuation + NFP Salary Packaging (tax savings!) + Additional wellbeing leave available
• Applications close:
• Job posted on: 11th Aug 2026
• Melbourne > Dandenong
• Part Time
• Housing and Homelessness, Social Work
• Not For Profit (NFP)

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity

The Intensive Case Manager will provide an intensive level of engagement during a client’s stay at Bob’s Place. The role will assist clients to link with internal and external services suitable to meet their individual support needs, and accompany the client to appointments to assist with engagement and follow-up. The Intensive Case Manager will also provide intensive outreach to their clients in the community once stable accommodation has been secured or to continue assisting with housing options for a further 6 months after exit. The support will be delivered through assertive outreach, providing continuity of care and portable support for the client across their accommodation outcomes.

Launch Housing Leadership Framework

At Launch Housing, we believe that leadership is not defined by position or title – but by the mindset you bring and the actions you take. We also believe that leadership is learnable – that there is a body of knowledge, skills and dispositions associated with leadership that can be learned.

The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Self proficiency level within the framework, reflecting the responsibility to demonstrate professionalism, personal accountability, self-awareness, and continuous development.

Permanent part-time role (60.8 hours per fortnight) based at Bob's Place Dandenong.

What you'll be doing:

• Working with a multidisciplinary team to provide comprehensive intensive case management service to clients, using a strengths-based approach including assistance with accommodation, advocacy, assessment, referral and the development of community supports.
• Conducting internal assessments to assist in measuring clients progress while participating in support.
• Assisting clients to maximize their options and potential by facilitating their involvement in community and social activities, recreational and training opportunities.
• Advocating on behalf of clients where agreed, including liaising with mental health, drug and alcohol services, legal institutes, government and non-government service providers.
• Ensuring a collaborative service delivery by initiating/attending case management meetings with professionals and assisting clients to access specialist supports.
• Providing enhanced outreach to their clients in the community once stable accommodation has been secured.
• Ensuring the client’s needs continue to be met and identifying other support services involved that may be more suitable to continue to support the client at the closure of support.

What we’re looking for (key selection criteria):

• A relevant tertiary qualification in human services, and direct experience in the delivery of services to clients with complex needs and/or relevant experience.
• Demonstrated understanding of housing and homelessness policy, context and systems.
• Demonstrated ability to work collaboratively with others towards effective client solutions.
• Good interpersonal and communication skills, both verbal and written.
• Well-developed organizational and time management skills. • Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Excellent problem-solving skills.
• A valid Victorian Driver’s License. • Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

For more information please contact [email protected] using the subject line: Intensive Case Manager enquiry via.

A position description is attached.

• Attachment iconPDHSI031 - Intensive Case Manager.pdf

Applications for this role will take you to the employer’s site.

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Applications for this role will take you to the employer's site.