• Insurance Case Manager (130k to 150k Base plus Bonuses
• VLBPO
• Clarendon / Kingston and St. Andrew / St. Catherine
• 10000 - 20000
• Permanent full-time
• Updated 28/07/2026
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• Healthcare Admin (Onsite)
• VLBPO Job Description
• Job Title
• : Insurance Case Manager (Onsite)

Reports To:

• Team Manager / Operations Manager
• Location
• : Kingston & St. Andrew
• (Onsite)
• Jamaica
• Employment Type
• : Full-Time
• Job Summary

The Insurance Case Manager is responsible for managing client insurance application cases from initiation through completion. This role supports families throughout the full application lifecycle by ensuring accuracy, compliance, and timely submission of all required documentation. The Healthcare Admin serves as the primary point of contact for families, providing guidance, clear communication, and professional support to drive successful insurance approval outcomes. This role requires strong organization, attention to detail, and excellent phone-based communication skills in a fast-paced environment.

• Work Schedule
• •
• Schedule
• : Monday to Friday, standard business hours – 8:00 AM – 5:00 PM
• •
• Time Zone
• : Must be able to work aligned with U.S. time zones
• •
• Daylight Savings
• : Work hours may adjust during U.S. Daylight Saving Time
• Essential Job Functions
• (Listed in order of importance with approximate % of time. Total equals 100%.)

1.

• End-to-End Insurance Case Management
• Manage the full insurance application
• process, ensuring all required information and documentation are accurate,
• complete, and submitted within established timelines - 30%

2.

• Client Communication & Support
• Serve as the primary point of contact for
• families via phone and email, providing guidance, answering questions, and
• addressing concerns throughout the application process - 25%

3.

• Documentation Review & Submission
• Collect, review, organize, and submit
• required insurance documentation. Perform follow-ups with families, insurance
• entities, and third parties as needed - 20%

4.

• Issue Resolution & Case Troubleshooting
• Identify, investigate, and resolve
• issues or delays that arise during the insurance application process to prevent
• disruptions or denials - 15%

5.

• Case Tracking & Administrative Management
• Maintain accurate, organized
• case records within internal systems, trackers, and databases while ensuring
• confidentiality and compliance - 10%
• Required Qualifications (Knowledge, Skills & Experience)
• Minimum
• 5 CXCs, including Mathematics and English

.

• 1 – 3 years of experience in
• Insurance, Case Management, Healthcare Administration

, Customer service, or a related role.

• Prior experience in a Team Lead or Supervisory role is a plus.
• Strong multitasking ability in a fast-paced environment while managing multiple cases

simultaneously.

• Excellent verbal and written communication skills, particularly in phone-based client

interactions, with a vibrant personality.

• High attention to detail with strong documentation and record-keeping abilities.
• Ability to work independently while collaborating effectively within a team.
• Strong problem-solving and critical-thinking skills.
• Strong background using CRM technology, preferably Salesforce, Case management tools, and productivity platforms.
• Preferred Qualifications
• Familiarity with insurance eligibility requirements and application workflows.
• Experience working in healthcare, insurance, or social services environments.
• Proven experience communicating with families or clients in a professional, service

oriented capacity.

• What We Offer

Earn JMD $130,000 - $150,000 Base Salary + Benefits!

Why Join Our Team?

• ✅ US$100 Sign-On Bonus (paid upon successful completion of probation)
• ✅ Earn JMD $130,000 - $150,000 Base Salary
• ✅ Health Insurance Benefits
• ✅ Corporate Business Hours aligned with U.S. operations
• ✅ Monday-Friday Schedule
• ✅ Weekends Off
• ✅ Professional Growth Opportunities
• ✅ Supportive Team Environment
• Work Conditions / Physical Demands / Travel Requirements
• This position operates in a physical (
• Kingston

), phone-intensive environment. The role involves extended periods of computer and headset use and requires strict adherence to confidentiality, data protection, and company policies. Candidates should carefully consider their commute distance, travel time, transportation costs, and the availability of transportation during scheduled work hours before applying. Regular attendance and punctuality are essential requirements of this position. This role is suitable for candidates in the

• Kingston, St. Andrew and surrounding areas

.

• Important Notes
• Responsibilities may evolve based on client needs, regulatory requirements, or business growth.
• Accuracy, professionalism, confidentiality, and timeliness are critical due to the sensitive nature of insurance-related information.
• Strong follow-through, empathy, and proactive communication are essential for success in this role.
• Disclaimer
• This job description outlines the general nature and level of work performed and is not an

exhaustive list of duties or responsibilities. Duties may be adjusted to meet business needs.

• © VL BPO | Confidential & Proprietary Template
• Ref: Insurance Case Manager (Up to $150k Base + Bonuses
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