• Responsibilities

Lead and inspire the hotel team, fostering a collaborative and positive work environment.

Oversee all departments, including Front Office, Food & Beverage, Housekeeping, and Maintenance, ensuring seamless operations.

Develop and execute strategies to boost revenue, enhance guest satisfaction, and elevate the hotels brand reputation.

Stay informed on market trends and conduct competitive analysis.

Manage the hotels budget, including revenue forecasting, cost control, and profitability analysis.

Monitor financial performance and identify opportunities for improvement.

Ensure exceptional guest experiences through outstanding service and attention to detail.

Address guest feedback and complaints promptly and professionally.

Implement and monitor policies to ensure efficient hotel operations.

Oversee inventory, maintenance, and other operational aspects.

Recruit, train, and evaluate staff, providing performance feedback and coaching.

Ensure compliance with labor laws and manage employee relations.

• Requirements

Over 5 years of expertise in hotel operations, guest satisfaction, financial performance, and brand excellence.