Front Desk Officer (Hotel)

Join our hospitality team and be the first point of contact for our guests. We are looking for a friendly, professional, and service-oriented Front Desk Officer who is passionate about delivering an excellent guest experience.

Responsibilities

• Welcome guests and handle check-in and check-out procedures
• Manage room reservations, bookings, and cancellations
• Respond to guest inquiries, requests, and complaints professionally
• Handle phone calls, emails, and other front office communications
• Process payments and maintain accurate guest records
• Coordinate with housekeeping and other departments to ensure smooth operations
• Prepare daily reports and maintain front desk documentation
• Ensure the lobby and reception area are presentable at all times