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Front Desk Executive

📍 FCT, Nigeria 🏢 900001 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Customer Service and Call Center

Work mode: On-site · Location: FCT, Nigeria · Schedule: Full Time.

Minimum Experience
1 year
Application Deadline
📅 31 Dec 2026

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Job Description

Responsibilities: Reception & Visitor Management:
  • Welcome and receive all visitors in a courteous and professional manner.
  • Maintain a clean, organized, and professional reception environment.
  • Register all visitors and ensure adherence to company access procedures.
  • Promptly notify employees of visitor arrivals.
  • Coordinate visitor seating and hospitality arrangements.

Corporate Representation:
  • Act as an ambassador of the Telairvision brand and culture.
  • Ensure all guests and stakeholders experience a positive first impression of the organization.
  • Uphold the highest standards of professionalism, etiquette, and presentation.

Telephone & Communication Management:
  • Answer all incoming calls promptly and professionally.
  • Direct calls and enquiries to the appropriate departments.
  • Maintain excellent telephone etiquette at all times.

Customer Support Management:
  • Respond to enquiries relating to general company information, product and service enquiries, subscription, and customer account enquiries
  • Technical support requests
  • Complaints and escalations

Help Desk Administration:
  • Log all customer enquiries and support requests.
  • Track issues through to resolution.
  • Escalate unresolved matters appropriately.

Customer Satisfaction:
  • Ensure that all customers experience prompt service, professional communication, empathy, and understanding

Complaint Handling:
  • Manage dissatisfied customers professionally.
  • Resolve issues calmly and efficiently.
  • Follow up to ensure complete customer satisfaction.

Administrative Support:
  • Meeting scheduling and coordination
  • Management of incoming and outgoing correspondence
  • Courier and document handling
  • Office supplies administration
  • Meeting room coordination
  • General office support activities

Executive Support:
  • Coordinating executive visitors
  • Scheduling appointments
  • Assisting with hospitality arrangements
  • Supporting corporate meetings and events

Internal Communication Support:
  • Disseminate internal notices and announcements.
  • Support employee engagement activities.
  • Assist in coordinating company events and programs.

Records Management:
  • Maintain accurate records of visitor registers, call logs, customer inquiries, support requests, and resolutions
  • Front office reports

Requirements:
  • Bachelor's degree in business administration, mass communication, public administration, customer service management, hospitality management or a related discipline
  • Minimum of 2–3 years relevant experience in front desk management, reception administration, customer service, help desk support or office administration
  • Experience within technology, media, telecommunications, hospitality, or customer-facing industries will be an added advantage.
  • Proficiency in microsoft Office Suite, Email Management Systems, CRM Platforms, customer service tools, and office administration systems

 Required Competence:
  • Excellent verbal communication skills
  • Strong written communication abilities
  • Exceptional telephone etiquette
  • Customer-focused mindset
  • Empathy and patience
  • Conflict resolution capabilities
  • Strong organizational ability
  • Attention to detail
  • Effective multitasking capabilities

Personal Attribute:
  • Professional Appearance
  • Smart and professional presentation
  • Excellent grooming standards
  • Pleasant and approachable personality
  • Warm and welcoming disposition
  • High emotional intelligence
  • Confidence and executive presence
  • Ability to remain calm under pressure
  • Integrity and honesty
  • Positive attitude
  • High sense of responsibility
  • Strong interpersonal skills
  • Strong work ethic and professionalism

 Key Performance Indicators (KPIs):Customer Service:
  • Customer Satisfaction Score (CSAT)
  • Visitor Satisfaction Rating
  • Call Response Time

Help Desk Performance:
  • Number of enquiries resolved
  • Average resolution time
  • Escalation effectiveness

Administration:
  • Accuracy of visitor records
  • Timeliness of administrative support
  • Office coordination efficiency

The Success Profile:
  • Represent Telairvision professionally at all times.
  • Create exceptional first impressions.
  • Deliver excellent customer experiences.
  • Build positive relationships with all stakeholders.
  • Support management in maintaining a world-class corporate environment.

Ideal Candidate Profile:
  • Excellent spoken and written English
  • Strong executive presence and professionalism
  • Outstanding customer service orientation
  • Ability to interact confidently with senior executives, investors, government officials, and customers
  • Warm personality and excellent interpersonal skills
  • Ability to work effectively in a fast-paced environment

Remuneration: NGN 150,000 – 200,000 Monthly
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Location

📍 Approximate location
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About the Company

Jobberman (Third Party Recruitment) publishes its vacancies in Nigeria through Saplic. Profile created automatically.