Responsibilities:

• Respond promptly to customer inquiries via phone, WhatsApp, email, and in-person.
• Process customer orders accurately and ensure correct details are communicated to the production team.
• Handle customer complaints and provide effective solutions within set timelines.
• Follow up with customers to confirm satisfaction after delivery.
• Maintain accurate records of customer interactions and transactions.
• Provide product information, pricing, and recommendations when required.
• Support sales and marketing campaigns by engaging customers professionally.
• Collaborate with production, logistics, and sales teams to ensure smooth operations.
• Ensure customer service standards and company policies are adhered to.

Requirements:

• Minimum of an NCE in business, Communications, or a related field is an advantage.
• Experience in confectionery, hospitality, or FMCG customer service is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Good organizational and multitasking skills.
• Tech-savvy; proficiency in MS Office and ability to use CRM software is a plus.
• Customer-oriented mindset with patience and empathy.
• Proximity to Ojodu Berger is an advantage.