Customer Service Officer (Office Hour)

Ready to make members feel heard and keep things moving smoothly? Working with us at BE International Marketing Sdn Bhd means joining a retail marketing team that supports a network of members and customers with clear information, reliable service, and steady growth.

Role purpose

You act as the backbone of daily operations by handling member and customer enquiries across inbound and outbound calls, emails, and Customer Support System tickets. You use a solid understanding of our marketing plan, compensation structure, policies, and procedures to provide accurate answers, coordinate with internal teams, support events and trainings, and complete ad hoc assignments so issues are resolved quickly and members stay satisfied.

Your Growth & Impact

• Expand your frontline experience by managing multi-channel enquiries and meeting service level targets, preparing you for more senior support roles.
• Deepen your knowledge of retail marketing plans and compensation details to become a trusted subject matter contact for members.
• Develop stronger cross-team collaboration skills by working with operations, training, and events teams to resolve issues end to end.
• Build a track record of consistent, member-focused outcomes that positions you for leadership within member services.