Customer Communication & Billing Assistant

General Purpose Our client, a medical clinic, is seeking to recruit an experienced, customer-focused, and detail-oriented Customer Communication & Billing Assistant to support patient reception, communication, records management, and billing operations. The successful candidate will be responsible for ensuring a smooth patient experience, accurate billing and insurance processing, timely follow-up of outstanding payments, and effective coordination between patients, clinical teams, and insurance providers.
Location: Mombasa| Gross Salary: Ksh. 35,000
Duties & Responsibilities

• Handle patient registration, appointment scheduling, check-ins, and check-outs.
• Manage incoming calls, patient inquiries, and direct them to the appropriate departments or personnel.
• Maintain and update accurate patient information in the Hospital Management System (HMS).
• Coordinate with clinical teams to facilitate efficient patient flow and minimize waiting times.
• Maintain cleanliness, organization, and professional standards at the reception area.
• Generate, verify, and process patient bills accurately and promptly.
• Verify patient insurance details, eligibility, and coverage.
• Coordinate with insurance providers regarding patient coverage and billing matters.
• Collect co-payments and other applicable charges and issue official receipts.
• Assist in preparing, processing, and submitting insurance claims.
• Follow up on pending bills, outstanding payments, and rejected or denied insurance claims.
• Maintain accurate financial and billing records.
• Prepare daily cash and billing reports.
• Ensure compliance with clinic billing procedures, data protection, confidentiality, and patient privacy requirements.
• Handle patient billing concerns professionally and escalate complex issues where necessary.

Requirements & Qualifications

• Diploma in Business Administration, Healthcare Administration, Finance, Customer Service, or a related field.
• Bachelor’s Degree will be an added advantage.
• At least 4 years’ experience in a similar role, preferably within a hospital, medical clinic, or healthcare environment.
• Excellent verbal and written communication skills.
• Proficiency in CRM systems, Hospital Management Systems (HMS), and other relevant computer applications.
• Ability to handle high call volumes while managing multiple tasks effectively.

How to Apply Qualified candidates are requested to apply by sending their CV only to [email protected] quoting the Job Title on the email subject “Customer Communication & Billing Assistant” by Aug 30th 2026

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