Job Listings

Publishing company

Customer Care Representative

📍 FCT 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Customer Service and Call Center

Minimum Experience

1 year

Application Deadline

📅 31/12/2026

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Job Description

Responsibilities:

Responding promptly and professionally to customer inquiries via phone, email, live chat, and social media
Resolving customer issues, complaints, and requests in a timely and effective manner
Providing accurate information about products, services, policies, and procedures
Documenting all customer interactions accurately in the CRM system
Escalating complex or unresolved issues to the appropriate internal teams
Identifying opportunities to improve customer satisfaction and sharing feedback with management
Maintaining a positive, empathetic, and solution-focused attitude in every interaction
Meeting or exceeding performance metrics related to response time, resolution rate, and customer satisfaction scores
Staying up to date with product knowledge, company policies, and industry best practices

Requirements:

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
3+ years of experience in customer service, call center, or a related client-facing role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proven ability to remain calm and professional under pressure
Proficiency with computers, CRM software, and standard office tools
Ability to multitask and manage multiple conversations or tickets simultaneously
Flexible availability, including possible evenings, weekends, or rotating shifts
Empathetic, patient, and customer-focused mindset
Willingness to learn and adapt in a fast-paced environment

Preferred Requirements: