- Cash Teller
- Masters Finance Limited
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- Masters Finance Limited
- Job opportunity
- Cash Teller
- Masters Finance Limited
- Lilongwe
- Full time
- Apply by Aug 14, 2026
- Free
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- Job Description
- POSITION: CASH TELLER
Location:
- Malawi
- About Masters Finance Ltd
Masters Finance Ltd is a Deposit-Taking Microfinance Institution committed to expanding financial inclusion through innovative, customer-focused financial services powered by technology. As the institution prepares to transition into a commercial bank, it is seeking a qualified and customer-focused
- Cash Teller
to join its growing team.
- Job Overview
Position:
- Cash Teller
Reports To:
- Branch Supervisor
The Cash Teller is responsible for accurately processing cash transactions while providing excellent customer service. The role ensures effective cash management, daily balancing, compliance with internal controls, and support for efficient branch operations.
- Key Responsibilities
- Cash Management & Processing
Receive and process customer deposits, withdrawals, and payments accurately.
Verify the authenticity of banknotes and coins and identify counterfeit or suspicious currency.
Maintain proper custody and security of cash at all times.
Ensure adequate cash levels at the teller station to support daily operations.
Process transactions promptly while maintaining accuracy and attention to detail.
- Cash Balancing & Controls
Balance the cash drawer at the beginning and end of each business day.
Investigate and report cash shortages or overages in accordance with company procedures.
Maintain accurate transaction records and supporting documentation.
Comply with internal controls, audit requirements, and cash-handling policies.
Support vault cash management and end-of-day reconciliation processes where required.
- Customer Service
Deliver courteous, professional, and efficient service to customers.
Respond accurately to customer enquiries regarding account transactions.
Resolve customer concerns promptly and escalate issues when necessary.
Promote a positive customer experience through excellent service delivery.
Contribute to customer satisfaction and retention.
- Compliance & Operational Support
Comply with all bank policies, procedures, and regulatory requirements related to cash handling.
Maintain strict confidentiality of customer and company information.
Support branch operations through teamwork and collaboration.
Participate in audits and operational reviews as required.
- Requirements
- Qualifications & Experience
Diploma in Banking, Finance, Business Administration, or a related field.
A Degree in Banking, Finance, Business Administration, or a related field will be an added advantage.
Previous experience in cash handling or a customer service role is preferred.
- Required Skills & Competencies
Strong numerical and cash-handling skills.
High level of integrity and attention to detail.
Excellent customer service and communication skills.
Ability to work under pressure and meet deadlines.
Good organisational and record-keeping skills.