JOB TITLE: Card Personalization Officer REPORTING TO: Production Supervisor LOCATION: Nairobi, Kenya
The Purpose of the Job The Card Personalization Officer is responsible for the secure, accurate, and efficient personalization of banking cards. This role exists to ensure that every card produced meets strict quality standards while safeguarding sensitive customer data, maintaining regulatory compliance, and upholding the highest information security protocols. You will be the critical link between customer data and the physical card in their hands.
A Brief Description of the Person Specs Our client is looking for a meticulous and trustworthy professional with a sharp eye for detail. If you thrive in process-driven environments and understand the gravity of handling confidential financial information, if you are comfortable working with machinery and technology, capable of meeting tight production schedules, and flexible enough to work shifts. Integrity and precision are your watchwords.
Tasks, Duties & Responsibilities

• Operate and monitor banking card personalization systems to ensure smooth production runs.
• Thoroughly verify customer data prior to production to prevent errors and misprints.
• Ensure accurate encoding and physical personalization of banking cards (e.g., chip encoding, embossing, printing).
• Maintain absolute confidentiality and secure handling of sensitive customer information at all stages of production.
• Conduct regular production quality checks throughout the processing cycle to identify and rectify defects.
• Monitor equipment performance, report faults promptly, and assist in basic troubleshooting.
• Maintain complete and accurate production documentation for audit and tracking purposes.
• Meet established production schedules and quality targets without compromise.
• Support all security, regulatory, and compliance requirements, including participation in audit and quality assurance activities.
• Actively contribute to continuous operational improvement programmes to enhance efficiency and reduce waste.
• Ensure the secure handling, storage, and dispatch of personalized cards.

Person Specification Educational & Professional Qualifications

• Education: A Bachelors Degree or Diploma in a relevant discipline (e.g., Information Technology, Business Administration, Engineering, printing technology or a related field).
• Experience: 1 to 3 years of relevant experience, preferably in a production, manufacturing, or financial services environment. Experience with card personalization or secure data processing is a distinct advantage.

Skills Forte Soft Skills:

• Impeccable Attention to Detail: You spot discrepancies that others miss.
• Integrity & Discretion: You treat sensitive data with the highest level of confidentiality.
• Communication: Strong verbal and written communication skills for reporting and team coordination.
• Adaptability: Willingness to work shifts and adapt to changing production demands.

Technical Skills:

• Computer Literacy: Basic to intermediate proficiency in MS Office and production tracking software.
• Mechanical Aptitude: Comfortable operating, monitoring, and identifying faults in production machinery.

Core Competencies:

• Quality control, data accuracy, process adherence, and time management.

Remuneration Package Our client offers a competitive compensation package designed to attract skilled professionals: Salary:

• A competitive monthly gross salary. Commensurate with your: Qualifications, Level of Experience, and Specific Location

Benefits:

• Comprehensive health and insurance coverage (including inpatient/outpatient).
• Pension/Retirement plan contributions (e.g. NSSF and additional company schemes).
• Generous annual leave and paid public holiday entitlements.

Perks:

• A stable, secure working environment with access to ongoing on-the-job training, certification opportunities, and clear career progression pathways within the organization.

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