- Call Center Representative (Retail Media Industry)
- Influx
- Kingston and St. Andrew / St. Elizabeth / St. James
- Not disclosed
- Permanent full-time
- Updated 29/07/2026
- HRD
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Influx is a global company providing 24/7 customer support. This role combines sales, voice support, and basic technical troubleshooting for an audio tech client. Requires strong English, communication skills, and a tech-savvy mindset. Remote role with growth opportunities.
- 🟠
- About Influx
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.
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- about us
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- 👥About the Client
Our client operates in the audio and in-store media technology space, delivering music streaming and sound management solutions for businesses across various industries.
- 🎯Role Overview
We are looking for sales-oriented, voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment.
- ✅Must-Have Qualifications
- Have sales experience
- Be voice-trained with prior experience in voice support
- Have excellent verbal and written communication skills
- Speak fluent, standard English with a professional and polite tone
- Have knowledge or experience in IoT, remote management, or software backend systems
- Be detail-oriented with strong record-keeping and follow-up skills
- Stay up to date with music trends and streaming platforms (Spotify, Apple Music, etc.)
- Be a fast learner, organized, and able to multitask efficiently
- ✨Nice to have
- Have experience managing or using audio hardware (speakers, PA systems, amplifiers)
- Be familiar with tools like Salesforce
- Be comfortable reading scripts and basic codes
- 🛠️Key Responsibilities
- Handle customer interactions and support inquiries via voice channels
- Support sales efforts by engaging customers and identifying opportunities
- Assist with troubleshooting or guiding clients on audio and streaming solutions
- Maintain accurate records and updates in internal systems
- Provide professional and polite responses at all times
- Ensure proper monitoring, maintenance tracking, and oversight of client accounts
- Collaborate with internal teams to resolve technical or service-related issues
- 💻Technical Requirements (BYOD)
- Laptop (no Chromebook or Linux OS)
- Windows 10 or higher
- Minimum 8GB RAM – Intel Core i5 (10th gen or higher)
- High-speed internet: minimum 50 Mbps (download & upload)
- Wired, noise-canceling headset
- Quiet, dedicated workspace
✨Why Join Influx?
- Work with a global, diverse team
- Collaborate with innovative tech-driven clients
- Gain exposure to audio technology and music streaming industries
- Join a fast-growing company focused on career growth and development
- Enjoy a supportive, inclusive, and people-first culture
- ⚠️Important Notes
- Influx never charges any fees during the recruitment process
- Official communication will only come from emails ending in influx.com
🚀Ready to apply?
Click the application link above and take the next step in your career!
- Ref: CSA Jamaica
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